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FAQs

Allergens?

All cookies are prepared in a home kitchen that handles wheat, milk, eggs, soy & sometimes tree nuts and peanuts. We take great pride in cleaning and sanitizing our equipment to minimize any potential contamination with common allergens. Please list any specific allergies when placing an order. 

Porch Pickup/Arrival?

Cookies are available for preorder only, as we bake them fresh to order. We offer weekly porch pickup on select Thursdays, Saturdays, and Sundays.
 
Our address will be provided upon order confirmation; we are situated in the Hiddenbrooke area of Vallejo, CA. When you arrive at your chosen time, please park in front of the garage and send me a message, and I will bring your cookies to you. If I am unable to deliver them personally, they will be placed on a designated cookie cart labeled with your name, and you will be notified.

Shipping?

Shipping is available exclusively for California residents. All orders will be dispatched on Mondays via UPS, with cookies expected to arrive at your doorstep by Wednesday at the earliest and no later than Thursday. A flat shipping fee of $10 applies.

Refunds?

All sales are final. Unfortunately, we do not offer refunds due to the perishable nature of our products. However, if you are not satisfied with your order or have any concerns, please don’t hesitate to contact us for assistance.

Cookie Care?

 

  • Cookies can be kept in their original packaging for 3 to 5 days. After this period please make sure to dispose of any leftovers. 

  • Store cookies in an airtight container after unwrapping to maintain freshness.

  • Refrain from storing cookies in the refrigerator, as this will lead to them becoming hard.

  • Cookies can be stored in sealed packaging in the freezer for up to 1-2 months. Always check for freshness and safety before consuming.

  • ​For gooey cookies, microwave for 10 seconds on high or preheat oven to 350F and bake for 3-5 minutes. 

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